Customer Service Training for Property Managers
Course Overview
“New Lease of Life” – Customer Service for Property Managers
Whichever level you are working at, impeccable customer service skills are essential. As a Property Manager, you’ll find this course provides an excellent opportunity to refresh your communication skills and determine the most effective way to build a successful relationship with your Leaseholders. Adding a personal touch to the way you navigate your residential management responsibilities.
2 hours of Learning Time
£350 +VAT
Course Curriculum
1. Introduction to the Course
2. Our Homes
3. Key Responsibilities
4. Leaseholder Expectations
5. Setting Customer Service Values
6. Building Relationships
7. Meet your Leaseholder
8. Summary
- What have we learnt today?
- What will you ACT?
- Assessment & Congratulations
- Before you go… Please let us know what you think
How it works
Online Learning
self-paced eLearning in our Training Portal. All courses are accessed through Thinkific.
CPD Certified
every module contributes to IRPM/RICS continuing professional development
Flexible Delivery
track completions and fit the training around your schedule
Expert Faculty
all training has been designed by our experts at Verto HR.
Why choose this course
- Leaseholder-Focused Approach Learn to exceed expectations and build lasting relationships with property owners through exceptional communication
- Refresh Core Skills Strengthen your customer service foundations with real-world scenarios specific to property management responsibilities
- Define Your Values Discover how to create and apply customer service standards that differentiate your management approach
- Personal Development Transform routine interactions into meaningful relationships in 2 hours with actionable strategies
Get compliant & confident
Customer Service Training for Property Managers
£350 +VAT
Frequently asked questions
Who is this course for?
Our courses are designed for people working in the residential management sector, if you work as a Concierge, Caretaker, Cleaner, or in any other role on a residential site, our courses are for you!
You may have just started your job in a development, or have been there for several years, but without any formal training, our courses are designed to fill that gap.
They will allow you to do your job more safely and effectively, allowing you to both give a better service to residents and to advance with a sound skills base.
If you are a property manager, our HR and customer service courses are designed to add to your skillsets.
What’s our Expertise?
Our site staff courses have been accredited by The Property Institute (TPI), they are the professional body for the residential management industry in the UK.
They have been written by industry professionals with decades of experience managing site staff, running developments and as qualified professionals and members of the Institute of Occupational Safety & Health (IOSH). Institute of Fire Engineers (IFireE), Institute of Fire Safety Managers (IFSM), Royal Institute of Chartered Surveyors (RICS), Institute of Workplace and Facilities Management (IWFM) and the Property Institute (TPI).
How do I enrol in the course?
Select the course that’s right for you, register an account via our training portal (Thinkific), pay via our secure checkout and you’ll receive an email with your access details.