Essentials for On-Site Staff
3 in 1 Bundle
Best value, 3 essential online courses
Our essentials for on-site-staff training package combines our three essential Customer Service, Health & Safety and Fire Safety courses in one complete learning experience. With a discount for booking all three courses together, this package ensures our staff have all bases covered and our employers can rest assured that staff are properly trained with the most up-to-date guidance and procedures.
6 hours of Learning Time
£999 +VAT
The most cost effective and efficient way to make your team compliant and confident.
Bundle includes 3 courses
Customer service
Customer service
Enhance your customer service skills tailored for property management. Gain insights into communication, behaviour, and problem-solving to elevate client satisfaction.
2 Hours of Learning Time
1. Introduction to the Course
- Welcome to Customer Service Essentials in Property Management
- Navigating Thinkific
- Course Overview
2. Verto Ethos
- Company Ethos
- Our Values
3. Introduction to Customer Service
- What is Customer Service?
- Above and Beyond
- Skills, Knowledge and Behaviours
- The 5 Second Rule
- The 5 C’s of Customer Service
- Golden Rules of Customer Service
- How to Deal with Odd Requests in Customer Service
- Estate Manager – Customer Service Insight
- Knowledge Check 1 – Quiz
4. Communication Strategies & Human Behaviour
- The Hierarchy of Needs in Service
- Relating the Hierarchy to Customer Service
- Body Language and Non-Verbal Cues
- What You Say Has an Impact
- Human Behaviour
5. Building Resilience
- Resilience in Customer Service
- Knowledge Check 2 – Quiz
6. Problem Solving
- Problem Solving Techniques
- Crisis Management
- Fight or Flight
7. Professionalism
- Professionalism At Work
- Personal Appearance
- Building Your Personal Brand
- Night Concierge – Customer Service Insight
- Knowledge Check 3 – Quiz
8. Site Property & Entering Resident Apartments
- Trust & Confidence
- Entering Resident Apartments
- Communal Works
9. Summary
- Final Assessment – Customer Service
- Finishing the course
- Before you go… Help us improve
Health & Safety
Health & Safety
Our health and safety modules are bespoke to the property management field. We’ll teach employees how to conduct risk assessment and hazard perception checks, discover the safest way to deal with intruders and suspicious packages, and put an escalation plan into place. We’ll also share the best manual handling and waste disposal practices and the safest way to work with hazardous materials in a residential environment.
Understand and gain essential knowledge on Health and Safety topics, specific to the residential industry.
2 hours of learning time.
1. Introduction to the Course
- Welcome to Health & Safety Awareness
- Navigating Thinkific
- Course Overview
2. Your Legal Role
- Know Your Role
- Legislation
- Confidentiality & Communications
- Quiz 1 – Your Legal Role
3. Hazards & Risks
- What is a Hazard? What is a Risk?
- Hazards
- Risks
- Health and Safety Risk Assessments are a Legal Requirement.
- Quiz 2 – Hazards & Risks
4. Accidents, Signs & Lone Working
- Accidents & Near Misses
- Signs
- What is Lone Working?
- PLAN
- How to Confront an Intruder
- Quiz 3 – Accidents, Signs & Lone Working
5. Manual Handling, Safe Operations, Permits, COSHH & Legionalla Awareness
- Manual Handling
- Manual Handling Risk
- How to Deal with Leaks Onsite
- Building Management System (BMS)
- Plant Rooms
- Work Permits & Types of Work Permits
- Understanding COSHH in the Workplace
- Chemical Safety
- Legionella
- Quiz
6. Gas Safety, Heights, Waste & Deliveries
- Gas Safety
- Working from Heights
- Waste Management
- Site Checks
- Deliveries
- Quiz 5 – Gas, Heights, Waste & Deliveries
7. Bespoke - Basement, Car Parks, Lift & Swimming Pools
- Basements & Car Parks
- Lifts
- Swimming Pools
8. Resident Apartments and Authorisation
- Entering Resident Apartments
- Additional Works for Residents
9. Summary
- Final Assessment – Heath & Safety
- Congratulations
- Before you go… Help us improve
Fire training
Fire training
The safety of your staff and residents is absolutely paramount. Our fire safety course equips employees with essential safety knowledge tailored to residential properties. Training that will help your staff to minimise risk, set-up appropriate signage, maintain fire equipment, and handle an emergency evacuation with professionalism and expertise.
Learn fire legislation, the science of fire, equipment use, fire extinguishers, Grenfell case study, waking watch, arson prevention, and resident education. Gain skills to manage fire risks, ensure compliance, and protect lives.
2 Hours of Learning Time
1. Introduction to the Course
- Welcome to the Fire Safety
- Your Learning Outcomes
- Navigating your Learning
2. Fire & Building Legislations
- Legal Responsibilities and Legislation
- Regulations & Building Safety Act
- Orders & Reforms
3. Fire, Equipment, Maintenance & Risk Assessments
- What is a Fire?
- What is a Risk Assessment?
- Fire Extinguishers and Fire Doors
4. Fire Evacuation Procedures
- Emergency Evacuations
- What Went Wrong at Grenfell
- NFCC Guidance
- Routines & Routes
- Primary & Secondary Escape Routes
5. Equipment & Isolation
- Equipment and Isolation
- Fire Detection
6. Fire Classification, Extinguishers, Signage & Battery Fires
- Classes of Fire
- Types of Extinguishers
- Fire Signage
- Lithium-Ion Battery Introduction
- Common Causes of Lithium-ion Battery Fires
- Incidents of Lithium-Ion Fires
7. Fire Brigade & Arson
- Calling the Fire Brigade
- What is Arson?
8. Educating Residents in Fire Safety & Waking Watch
- Personal Emergency Evacuation Plan
- Educating Residents
- What is Waking Watch and the duties?
9. Summary & Assessment
- Final Assessment – Fire Safety
- Congratulations
- Before you go… Help us improve
Why choose the Verto 3 in 1 bundle
The Challenge
Regulations change constantly, one missed update can mean fines, disputes or tribunal action.
Our Solution
- Best value: Get three essential training courses for less with our discounted bundle.
- Comprehensive coverage: Includes Customer Service, Health & Safety, and Fire Safety – everything on-site staff need.
- Up-to-date content: All courses reflect the latest industry standards, guidance, and procedures.
- Confidence for employers: Ensure your team is fully trained, compliant, and ready to perform safely and professionally.
Legislation & Compliance
All courses are updated as laws change - your team stays compliant.
“I feel the courses are very important & necessary especially when working in all buildings, & residential buildings. Particularly Fire prevention & safety & health & safety to prevent immediate danger to life and damage to property. The remaining training courses prevention of sexual harassment and customer service are also very important to ensure the smooth running of a site residential or industrial and ensures the wellbeing & safety of staff , residents & visitors & the general public.
Stephen - Concierge
I found the training courses informative, they were easy to navigate and were informative on each topic.”
“I recently completed the training package, which included Fire Safety, Health & Safety Awareness, and Customer Service Essentials, and once again it proved to be an excellent experience. This training works well for both first-time trainees and those looking for a solid refresher.
Cornel - Development Manager
Having used their courses before, I’ve noticed that Verto HR consistently updates their content in line with new or revised legislation and regulations.
By the end of each course, participants walk away with a complete and confident understanding of the subject matter. It’s a genuinely well designed and reliable training package that I would highly recommend.”
“I found the courses useful because they covered important topics clearly and concisely, helping me understand my responsibilities better. I think the courses were informative, especially the sections on Fire Safety and Preventing Sexual Harassment, which clarified many points I wasn’t fully aware of before.
Carla - Concierge
Overall, the interface was user-friendly and easy to follow...”
“The Verto training courses have been extremely beneficial for our on site staff. They’re easy to follow, accessible from anywhere and designed to fit around busy schedules. The delivery is consistently professional and the platform makes learning smooth and engaging. I highly recommend Verto’s online training programme for developing skills & improving industry knowledge.”
Ross - Regional Property Manager
“The courses helped me with new updates and refreshing previous details and information. The interface was very easy to navigate. Course helped me to understand the topics by relating theoretical readings to practical actions. The questions were clear and easy to follow.”
Essam - Concierge
How it works
Online Learning
self-paced eLearning in our Training Portal. All courses are accessed through Thinkific.
CPD Certified
every module contributes to IRPM/RICS continuing professional development
Flexible Delivery
track completions and fit the training around your schedule
Expert Faculty
all training has been designed by our experts at Verto HR.
Get compliant & confident
Essentials for On-Site Staff Bundle
£999 +VAT
Frequently asked questions
What’s our Expertise?
Our site staff courses have been accredited by The Property Institute (TPI), they are the professional body for the residential management industry in the UK.
They have been written by industry professionals with decades of experience managing site staff, running developments and as qualified professionals and members of the Institute of Occupational Safety & Health (IOSH). Institute of Fire Engineers (IFireE), Institute of Fire Safety Managers (IFSM), Royal Institute of Chartered Surveyors (RICS), Institute of Workplace and Facilities Management (IWFM) and the Property Institute (TPI).
Are there any prerequisites to enrol?
There are no formal entry requirements.
What format is the course delivered in?
Fully online / self-paced modules all hosted on our online platform Thinkific.
Can I ask my employer to pay for my course?
Absolutely, we enrol hundreds of site staff a year whose employers cover the cost…simply ask them to contact us at hello@vertotraining.co.uk and we will do the rest.