HR Essentials Training
Course Overview
HR Essentials for Property Managers
One of your most important assets as a property manager, is the team of trusted people around you. If your staff are happy and motivated, your day-to-day tasks as a leaseholder will run smoothly. Our HR Essentials Training will give an insight into how to communicate in with real life scenarios, from recruitment to performance management.
2 hours of Learning Time
£400 +VAT
Course Curriculum
1. Introduction to the Course
- Welcome
- Course Overview
- How to Navigate the Training Platform
2. Why We Employ Staff
- Why Employ Staff?
- What is the Best Way to Employ Staff
- Quick Quiz
3. Recruitment
- The Recruitment Process
- Job Descriptions
- Common Pitfalls
- Rate the Job Description
- Selection
- The Interview & Interview Best Practice
- Making a Decision
- The Employment Contract
- Transfer of Undertakings (Protection of Employment)
- Quick Quiz
4. Performance Management
- The First 6 Months
- What to do vs What not to
- Performance Management
- The Basics
- Issues With Performance
- Managing Lateness & Sickness
- Managing High Levels of Sickness
- Having Difficult Conversations
- The Sandwich Technique
- Don’t Bring Problems
- 3×3 Technique
- The Big P Technique
- The Flip The Script
- Quick Quiz
5. What Kind of Manager Do you Want to Be?
- What Have we Learnt so Far?
- Your Worst Manager
- Key Aspects of Legislation
- Your Personal Brand
- Quiz – Examples of Bad Management
- How will this affect your brand?
- Quiz – Leading by Example Scenarios
- Leading by Example
- Tailoring Management Approach
- The Best Management Approach
- Quick Quiz
6. Formal Action
- Formal Action
- Understanding the Options
- Misconduct or Gross Misconduct?
- The Investigation
- The Investigation Meeting
- Investigation Outcome
- The Disciplinary Process
- Deciding the Sanction
- The Appeal
- Quick Quiz
7. Summary & Assessment
- Summary
- Assessment
- Congratulations!
- Before you go… Please let us know what you thought
How it works
Online Learning
self-paced eLearning in our Training Portal. All courses are accessed through Thinkific.
CPD Certified
every module contributes to IRPM/RICS continuing professional development
Flexible Delivery
track completions and fit the training around your schedule
Expert Faculty
all training has been designed by our experts at Verto HR.
Why choose this course
- Build Stronger Teams Learn recruitment best practices, contract essentials, and performance management to create motivated, high-performing staff
- Master Difficult Conversations Gain practical techniques for managing lateness, sickness, and performance issues with confidence and professionalism
- Real-World Scenarios Apply proven methods like the Sandwich Technique and 3×3 approach to handle everyday HR challenges
- Complete HR Foundation Cover recruitment through disciplinary processes in 2 hours
Get compliant & confident
HR Essentials Training
£400 +VAT
Frequently asked questions
Who is this course for?
Our courses are designed for people working in the residential management sector, if you work as a Concierge, Caretaker, Cleaner, or in any other role on a residential site, our courses are for you!
You may have just started your job in a development, or have been there for several years, but without any formal training, our courses are designed to fill that gap.
They will allow you to do your job more safely and effectively, allowing you to both give a better service to residents and to advance with a sound skills base.
If you are a property manager, our HR and customer service courses are designed to add to your skillsets.
What’s our Expertise?
Our site staff courses have been accredited by The Property Institute (TPI), they are the professional body for the residential management industry in the UK.
They have been written by industry professionals with decades of experience managing site staff, running developments and as qualified professionals and members of the Institute of Occupational Safety & Health (IOSH). Institute of Fire Engineers (IFireE), Institute of Fire Safety Managers (IFSM), Royal Institute of Chartered Surveyors (RICS), Institute of Workplace and Facilities Management (IWFM) and the Property Institute (TPI).
How do I enrol in the course?
Select the course that’s right for you, register an account via our training portal (Thinkific), pay via our secure checkout and you’ll receive an email with your access details.